Terms and Conditions

Returns

We hope that all our clients are happy with their purchases made at Dandalion Gifting. However in the unlikely event that you should receive any product you are unhappy with, you may contact us within 48 hours of receiving it and we will offer you store credit. Please send all purchases back in it’s original packaging and condition.
Once we’ve assessed the condition of the item, you will have the option to exchange your item.

All products are returnable, excluding:

Special or custom orders.
Any items bought on sale.

Please note:

Products being returned must be unused.
We don’t accept returns after a 7 day grace period.
You will be responsible for postage costs when returning a product.
We are not liable for any loss during postage when returning a product.
Returned products must be returned in original packaging.
The purchase price is the cost paid for the item, this excludes any delivery costs or coupon discounts.

Exchanges

Unfortunately we do not accept returns of sale items.
Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.

Damaged goods

If your product is damaged in any way on delivery, please notify us and send us images as proof within 48 hours of delivery at info@dandaliongifting.co.za so we may correct this as soon as possible.

How to care for your pearls

Wiping the pearls with a damp, soft cloth after you wear them will ensure that they remain free of harmful build-up that may damage the nacre of your pearls. Always keep your pearls separated from hard jewellery items such as rings or bracelets to prevent them from being scratched. Pearls are best kept in a soft-cloth pouch or a soft-lined jewellery box. Never store your pearls in an airtight environment, such as a zip lock bag. Pearls are organic and do contain trace amounts of water. Storing them in an airtight environment will cause them to become brittle and damage the lustre. Also refrain from swimming in treated-water (chlorine) as it will significantly damage your pearls.